Refund Policy

Return & Refund Policy

At Aunt Vannah’s Tallow Co., your satisfaction means everything to us. We carefully handcraft our products in small batches with the highest-quality ingredients. While we hope you love your purchase, we understand that skincare can be personal and results may vary.

Because our products are skincare-based and made fresh, we do not accept returns for safety and hygiene reasons. However, we do offer a satisfaction guarantee:

Refunds

• If you are not fully satisfied with your purchase, you may request a refund within 30 days of delivery.
• Refunds will be issued to your original payment method.
• To process your refund, please contact us at [email protected] with your order number and a brief explanation of your concern.

Damaged or Incorrect Orders

• If your order arrives damaged or you receive the wrong product, please notify us within 7 days of delivery with a photo of the product and packaging. We’ll be happy to send a replacement or issue a refund.

Exceptions

• Due to the nature of skincare products, we are unable to accept returns, exchanges, or partially used products.
• Refund requests made after 30 days from delivery may not be eligible.

How to Request a Refund

1. Email us at [email protected]
2. Include your order number, reason for refund, and any relevant photos.
3. Our team will review your request and respond within 2–3 business days.

We’re here to make sure you feel confident and cared for in your skincare journey. Thank you for supporting Aunt Vannah’s Tallow Co. 💜